The ownership and operation of the website www.jiliaevjewellery.com fall under the responsibility of Jiliaev Jewellery. When mentioning "Jiliaev Jewellery," "we," or "us" in these terms and conditions or elsewhere, it pertains to the directors of Jiliaev Jewellery, who are legal members of both "Jiliaev Jewellery" and "Jiliaev Jewellery Collection" in Canada. This affiliation ensures a commitment to Quality, Craftsmanship, and Ethics within our field of expertise.

These terms and conditions are binding for any transaction carried out with Jiliaev Jewellery. It's essential to review these terms prior to making a purchase. As a consumer, you are entitled to legal rights concerning the products you acquire from us. These rights remain unaffected by these terms and conditions. The website is designed for consumer use within Canada. We exclusively provide products through this website for personal use, and you agree not to employ any products obtained through this website for commercial, business, or resale intentions. Our product offerings extend globally. Additional terms and conditions are relevant for purchases made outside of Canada or for the purpose of resale. For inquiries regarding purchases outside of Canada or for resale inquiries, please get in touch with our customer service via info@jiliaevjewellery.com.

MODIFICATIONS TO TERMS AND CONDITIONS

Jiliaev Jewellery retains the right to modify these terms and conditions periodically. Whenever you make product orders through this Website, your order will be subject to the terms and conditions displayed on this Website at the moment of your order placement. We advise you to review these terms and conditions every time you initiate an order.

PRODUCT AVAILABILITY

We specialize in crafting unique jewelry and refrain from mass production. Consequently, we do not maintain extensive stocks, except for the very first unique model. Most of our products and sizes are custom-made to order.

Jiliaev Jewellery cannot assure the availability of any specific product or service featured on this Website at a particular location, even if that location has been indicated as a source for the said product or service. In the rare instance where an item becomes unavailable after you've received confirmation of your order, Jiliaev Jewellery will get in touch with you. We will offer the option to select an alternative item or cancel your existing order, with a full refund of any payments made.

The product images presented on this Website are representative and may not necessarily depict photographs of the actual product you'll receive. While every effort is made to ensure that the coloring, design, style, reference number, description, and size of the products in the displayed photographs closely mirror the original items, slight variations may occur. The accuracy of the product display cannot be guaranteed, as the actual colors and appearance depend on factors such as your computer monitor and technical specifications. Jiliaev Jewellery reserves the right to make changes to the products featured in the current selection at any given time. The images might not always be reproduced to exact size, and colors could differ from the original. Additionally, the carat weight of gemstones may vary.

Should specific product details hold particular importance for you, we encourage you to reach out to us so that we can discuss these aspects further.

WARRANTY

Jiliaev Jewellery, being a family-owned enterprise, takes immense pride in the meticulous craftsmanship that goes into each piece within our workshops. Prior to delivery, every item undergoes a battery of rigorous tests to ensure its quality. Your Jiliaev Jewellery benefits from a warranty period of 1 year starting from the original purchase date. This warranty covers any manufacturing defects under normal usage conditions. Our Jiliaev Jewellery experts will confirm such defects before the warranty is applicable. This warranty also encompasses an annual inspection

It is important to note that this limited warranty does not extend to damage arising from regular wear and tear, accidents, or improper care and usage. We kindly request that you adhere to the Care Instructions outlined below. If you require additional information about caring for and using your Jiliaev Jewellery, don't hesitate to reach out to us via email at info@jiliaevjewellery.com.

Please be aware that the warranty will be void if the jewelry has been altered, modified, manipulated, adapted, or serviced by any party other than an authorized Jiliaev Jewellery expert.

We stand behind our commitment to quality and craftsmanship, ensuring that your Jiliaev Jewellery retains its splendor over time.

CARE INSTRUCTIONS:

Avoid exposing your jewelry to excessive moisture or chemicals.
Clean your jewelry regularly using appropriate methods.
Store your jewelry in a safe and dry place.
Seek assistance from Jiliaev Jewellery experts for any required maintenance or repair.

ENHANCED CARE

Your Jiliaev Jewellery stands as a precious and exquisite piece of art. By observing a few precautions in its usage and maintenance, you can uphold its inherent beauty over time. We recommend professional cleanings, ideally around once a year, depending on the frequency of wear.

For interim maintenance, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. It's advisable to routinely inspect your jewelry to ensure that settings are secure and clasps and connections remain intact.

In scenarios where potential harm could befall your jewelry, like gardening, participating in sports, engaging in heavy-duty activities, or exposing it to corrosive substances such as creams and soaps, consider removing it. Likewise, minimize contact with fragrance, alcohol, cosmetics, ammonia, and chlorine. Shield your pieces from extreme heat, rapid temperature changes, and intense sources of heat.

Storage is of paramount importance. When purchased, all Jiliaev Jewellery arrives wrapped in a protective box, case, or pouch resistant to tarnish. Between wearings, we recommend placing it back in its original container or another suitably lined box or pouch.

Guard your jewelry against impact with hard surfaces and avoid contact with abrasive materials. Even diamonds can chip under sufficient force. In the event of a shock, have the stone setting examined. Do not force clasps, joints, or metal frames, and ensure proper closure of the clasp and safety latch. If you're uncertain, refrain from wearing your jewel until it's been inspected by a Jiliaev Jewellery expert.

While basic precautions apply to all jewelry, certain gemstones require special consideration, as outlined in this section. Delicate stones like amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite, and tourmaline can be easily abraded. Enamel is susceptible to chipping and scratching upon impact. Gemstones can also scratch each other and erode precious metals. It's essential to note that abrasion is inevitable and carries inherent risk, even when stacking jewelry. Avoid contact with chemicals.

For diamond cleaning, utilize a mild solution of one part ammonia to six parts water and apply it with a soft bristle brush.

Pearls, if worn frequently, should undergo professional cleaning and restringing annually. Between cleanings, gently wipe pearls with an ultra-soft cloth. Avoid contact with chemicals.

AFTERSALES SUPPORT

Our commitment revolves around delivering the utmost in jewelry care services. Jiliaev Jewellery takes immense pleasure in extending advice and services to customize your precious pieces, restore their splendor, or simply uphold their beauty and endurance. During the warranty period, we offer a complimentary annual check.

We strongly recommend that you bring your Jiliaev Jewellery for an annual assessment to restore them to their initial magnificence. Following a meticulous evaluation of the jewelry's attributes and condition, our experts might suggest uncomplicated cleaning, ultrasonic cleaning, or polishing to eliminate surface scratches and safeguard their shine and longevity. For items in white gold, the polishing service encompasses rhodium plating as needed, enhancing the metal's radiance. Titanium pieces might necessitate anodizing to revive their color. Please be aware that this process is particularly delicate and may result in a color variation from the original. With every service executed, a rigorous quality inspection guarantees the secure setting of each stone and the proper functionality of components like clasps and safety locks.

Should queries arise or you require additional information about our services, we encourage you to contact our Customer Service at info@jiliaevjewellery.com or pay a visit to one of our authorized retail establishments.